Frequently asked questions

We use your uploaded photo as a reference for a line drawing, then engrave that design onto the pendant.

Your photo is interpreted as line art. Fine details are simplified for engraving; the result is a line drawing rather than a full-color photograph.

Choose a clear photo with the full face and ears visible and the eyes and nose in focus. A front-facing photo or a slight angle works well. Avoid heavy filters, blur and deep shadows. See our photo guide for more help.

Choose your pendant count, then add a photo in each numbered field. Check that every photo matches the pendant you want it used for. If a photo includes more than one pet, use “Add a note” to identify the pet you want us to draw and the pendant number.

Yes. Upload the same photo into each corresponding pendant field.

Quantity is the number of identical sets with the same finish, pendant count and uploaded photos. It does not change the number of pendants in a set. For different portraits or a different pendant count, customize another necklace and add it separately.

Yes. Choose the clearest existing photo you have, preferably the original file. Our photo guide can help you choose from the photos you already have.

This necklace is a keepsake for a person to wear. The portrait on the pendant is inspired by your pet.