Keep their face in view
Choose a front-facing photo or a slight angle. Keep the full face and ears visible, with the eyes and nose in focus.
A good photo makes a difference
Choose a photo that feels like them.
Your photo is the reference for your pet’s line-art portrait. A clear view of their face helps us capture the features you know by heart.
Look for clear, even light
Avoid motion blur, heavy filters and deep shadows across the face. A simple background helps, but a clear view of your pet matters most.
Use the original if you can
Use the original photo instead of a screenshot or a small social media thumbnail. For an older photo, choose the clearest version you have.
More than one pendant?
One numbered photo field for each pendant.
Choose your pendant count first, then add a photo to each numbered field. “Pendant 1 photo” is the reference for Pendant 1, and so on.
For matching portraits, upload the same photo into each corresponding field. If a photo contains more than one pet, use “Add a note” to identify the pet you want and the pendant number.
Before adding to your cart, check each photo and its number. To order a different set of portraits, customize the necklace again and add it as a separate item.